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Super Shuttle

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At the present time, SuperShuttle is a leading shared-ride airport transportation service in the United States. The company provides door-to-door service for over 8 million passengers per year. Today, SuperShuttle offers its service to 28 major airports in 23 cities and operates more than 1,200 blue and yellow vans on the road. Super Shuttle began operating in 1983 in Los Angeles, California. SuperShuttle is a wholly owned subsidiary of Veolia Transportation, a world leader in the transportation industry. SuperShuttle's 24-hour call centers process thousands of customer reservations per day by phone. Reservations can also be made online. The company’s reservation system and automated dispatch system group passengers by geographic area or along major routes. Please try to contact Super Shuttle Customer Service directly prior to posting any complaints on this site.

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Super Shuttle Complaints & Reviews

Super Shuttle Reviews

Red berry
Super Shuttle - Driver was very rude and was raising his voice at me!
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

Driver was 40 mins late, rude,... Will never ever used this shuttle!! Over my dead body.. Traumatic experienced, driver was threatening me of leaving me in the busy street of LA, a...

#316000
May 01, 2012
42

Anonymous
Super Shuttle Driver Fare Scam
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

At Laguardia I got my passenger copy of the manifest for Super Shuttle from the ground transportation information counter showing a fare of $14.15; it also indicated that I wanted ...

#315803
May 01, 2012
56

Anonymous
Super Shuttle Called 28 Minutes Before Pickup and Cancelled
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

Had confirmed reservations 3 days prior to pickup. Received email confirmations from supershuttle and even renegotiated pick up times. Received phone call confirmation night before...

#286218
Jan 04, 2012
351

Anonymous
Four good reasons to never use Super Shuttle
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

Here are four reasons to never use Super Shuttle. 1. The driver was 25 minutes late(he sent a call that he would be only 5)that was the first lie. 2.He told us we would be a...

#271555
Oct 30, 2011
267

Nellma
Super Shuttle - Bungled Pick Up Reservation
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

SuperShuttle was once a great operation but no more. We had a reservation so they knew we were arriving around 7pm into LGA. When we called from the service phone at the Transpo...

#269560
Oct 21, 2011
212

NHUTTO
Super Shuttle - Stay away ! Left stranded,rude and still have not received refund.
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

We had a round trip transportation booked and paid for on Super Shuttle. Arrived at airport, called Super Shuttle and was told it would be a minimum of 45 minutes before van arrive...

#255197
Aug 13, 2011
414

Cjj44
Super Shuttle - SuperShuttle One Hour Late for Pickup
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

We made a reservation for a 2:50 a.m. pickup in Manhattan to go to Newark Airport. The van finally arrived at 3:47, empty, which means the delay wasn't caused by other passengers. ...

#239513
May 25, 2011
636

Anonymous
Super Shuttle - SuperShuttle Screwed up my Reservation
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

I booked an ExecuCar reservation at Reagan National Airport, and SuperShuttle screwed up the reservation, sending the car to Minneapolis Airport instead, which was where my layover...

#208626
Nov 24, 2010
640

Anonymous
Super Shuttle - Supershuttle
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

Super shuttle requires csr's to lye to passengers to get the sale. they make us sale exclusives trips to walk ups that bumps off the passenger that makes a reservation . when i add...

#189255
Jul 13, 2010
461

Wavynavy
Denver Super Shuttle Poor Driver Service
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

Three issues: (1) Pickup time was 04:25 AM for a trip To Denver International and a 08:55 flight. I got up at 03:45 and was just getting into the shower when my cell phone rang. I ...

#171910
Feb 20, 2010
994

Anonymous
Super Shuttle ? Stupor Shuffle!
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

Super Shuttle? Stupor Shuffle!Your mileage may vary, but if your travel situation is similar, be warned.Timeline:around 4PM - Flight arrived on a Friday at JFK In...

#158269
Sep 30, 2009
526

Paul P
Super Shuttle - Bunch of liars
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

Well, After I got my bag from baggage claim, I made my way to the ground transportation at Laguardia. I called SS from the courtesy phone and was told 20-25 minutes. That time had ...

#137257
Sep 28, 2008
547

Fritz101
Super Shuttle took me to wrong airport but charged me
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

I booked Super shuttle to Houston Hobby Airport, but the driver took me to IAH Airport. Since I am not aware of the road, I was in impression that I was going to right airport. The...

#136318
Sep 21, 2008
827

Anonymous
Super Shuttle - Did not tell the truth about anything
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

Super Shuttle is the worst shuttle company to work for in the Nashville, TN area. They lie about the money you can make. And do not disclose the amount of customers that they DO NO...

#135292
Sep 13, 2008
501

Anonymous
Super Shuttle - Employee horror story
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

I have read many of the comments and complaints about the Super Shuttle and all I can say is that I am suprised there are not many more complaints. I recently left the Shuttle afte...

#132665
Aug 24, 2008
1426

VORISTRUPP
Super Shuttle - Incredibly Disgusted - abandoned in manhattan
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

I was supposed to be picked up by Super Shuttle for my flight from Manhattan to laguardia airport at 2:40 AM. exactly one hour before the pickup time, we got a call from an extreme...

#129693
Jul 31, 2008
1074

Yayconsu...
Super Shuttle - SuperShuttle: over promise, under deliver
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

I reserved round trip travel to/from my house and DEN. I’ve never used airport shuttle services before, and was looking forward to an easy, organized and stress-free ride. Un...

#129264
Jul 27, 2008
871

Anonymous
Super Shuttle - SuperShuttle fails again!
5.0 1 World Way Los AngelesCA90045 (800) BLUE-VAN (800-258-3826) http://www.supershuttle.com/en/ContactUs.aspx?Location=ContactUs

Same story as others. I scheduled SuperShuttle to take me to DFW. The guy showed up 40 minutes late! No apology, no reason. He DID NOT SPEAK TO ME FOR THE ENTIRE RIDE! By the time ...

#115262
Mar 12, 2008
804
Reviews 1-18 of 18

Related Information

Ground Transportation - Trains, Buses
Transportation is a vessel of any city. No city can survive without branched network of ground transportation like trains, metro or buses. Vehicles that refer to ground transportation are assigned to transport good. Many people use it at a time for some fixed price on some fixed routs according to schedules. At the same time such vehicles as school buses or excursion buses are not included to ground transportation because they serve very narrow purpose. Generally, ground transportation is an integral system and it contains technical equipment – buses and trains proper, tracks, maintenance of railway tracks and routs, routs planning and scheduling, service staff. Ground public transportation got progress at 19-20 century.

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