i was supposed to be picked up by Super Shuttle for my flight from Manhattan to laguardia airport at 2:40 AM. exactly one hour before the pickup time, we got a call from an extremely rude dispatcher saying that the van had broken down and we needed to find alternative transportation. I am not from Manhattan and this basically amounted to being abandoned with few options (other than wandering the streets to find a cab at 2 AM). i then tried to complain at the super shuttle phone line, but was told that the customer service agent was in Arizona and could not help us but "if she could, she would pick us up with her own car". PATHETIC!!! 12923c4
 Comments (3) |
| 1. Written by Liz on April 10, 2011 from dulce, new mexico, US I made RT reservation for my trip to Houston. For my return flight, I was supposed to get picked up from my hotel but the driver never showed up. I called customer service and was on the phone for over an hour while the customer service rep was allegedly locating the van, locating the local dispatcher, located a supervisor...none of which were secured. I resorted to taking a private cab only to miss my flight. The only thing the rep could say was "I don't know what to tell you." Since I missed my flight, I had to spend the night in the airport, fly standby, miss my client meetings, etc. Saying that I'm royally annoyed in an understatement. |
| 2. Written by Fred on October 10, 2008 from houston, texas, US I had an online reservation with them the day before for a 10 a.m. pickup for a Jet Blue flight from Long Beach to Las Vegas and was promptly picked up and dropped off with no hassles. They work well in some areas I guess..... |
| 3. Written by Anna on October 10, 2008 from honolulu, hawaii, US I would recommend you complaining to the Better Business Bureau, so these type of companies will go out of business. When times like our economy are bad, is when these ignorant companies should step up their customer service. They add on to the stress of already trying to find a way to get to the airport without being ripped off by cab drivers! good luck. |
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