I booked an ExecuCar reservation at Reagan National Airport, and SuperShuttle screwed up the reservation, sending the car to Minneapolis Airport instead, which was where my layover was. When I called them, they didn't have the correct flight information for Minneapolis, so even if I was going there, they would have missed me. I sent them a copy of my itinerary, including flight information, hotel reservations, Supershuttle info. They said that it was not their fault, because the car was waiting. They also said that they called me to locate me, however no missed call or voicemail was on my cell phone".
They are now telling me that they won't refund my money because in their own words:
"The reason being that because we were not supplied with the correct information to track your flight the dispatch was not able to tell if your flight would have been delayed or if any other information was incorrect/. ExecuCar is a service that we provide where we guarantee that we will be on time to meet you and this is not possible if we do not have the correct information?. The dispatch also had no way of contacting you as the calls would not go through to verify the information because you were on your flight;. This being said we are able to process a one time partial refund for you?. In the future we will not be approving compensation if all of the information given is not correct"'.
I fly at least once a month, and in every city, there is SuperStupidShuttle/. I refuse to use them ever again, nor will any of my employees|. I would rather pay more for a cab or another company.
12926b2
They are now telling me that they won't refund my money because in their own words:
"The reason being that because we were not supplied with the correct information to track your flight the dispatch was not able to tell if your flight would have been delayed or if any other information was incorrect/. ExecuCar is a service that we provide where we guarantee that we will be on time to meet you and this is not possible if we do not have the correct information?. The dispatch also had no way of contacting you as the calls would not go through to verify the information because you were on your flight;. This being said we are able to process a one time partial refund for you?. In the future we will not be approving compensation if all of the information given is not correct"'.
I fly at least once a month, and in every city, there is SuperStupidShuttle/. I refuse to use them ever again, nor will any of my employees|. I would rather pay more for a cab or another company.
12926b2
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